In life, it is humanly impossible to avoid the error. It is important to admit!


If, for any reason, pick something that is not what you requested, we are committed to fix it immediately at no charge.

Right to return

You have the right to return the products ordered and shipped within 14 days. Products must be in the same condition that you received them together with their accompanying (receipt, invoice, etc.). In this case only, we will refund all your money deducting shipping costs. Returns for damage to packaging the bottle or its box as it happens during shipments and does not affect the product any of this is accepted by deducting the shipping and return costs.

Order Cancellation

In Wine24shop we cancel an order without charge to the customer if the order is canceled prior to shipping. In case of cancellation after it was sent before the delivery, the customer is charged only with transport costs.

Return or order cancellation with free shipping

Cancellation or request a refund that has become with Free shipping the customer pays for the shipping and return costs.

Wholesale

On orders billed wholesale prices from Wine24shop no refund.